We outline here refund eligibility, payments and a disclaimer regarding wellbeing guidance.
Refund Eligibility
Refunds are issued when:
- An incorrect item has been sent
- An item arrives damaged
- A UK customer cancels an order within the permitted cancellation period
Refunds are processed only once returned goods are received and confirmed to be in saleable condition.
All refunds are made via the original payment method used at checkout.
If products are not received due to a customer error with shipping details, that is outwith our control. If the item is returned a refund will be made in full.
Customers have the right to change the decision to purchase, and can return the product in a resaleable condition, but return postage will be at the customer’s expense.
Payments
We accept secure online payments via Stripe and PayPal.
We no longer accept:
- Cheques
- Bank transfers (BACS)
Website Disclaimer & Wellbeing Guidance
All information on this website is provided for general information purposes only.
Wellbeing advice is offered as guidance and does not replace professional medical advice. Always consult your healthcare practitioner before starting any new supplement or treatment.
We do not recommend stopping prescribed medication and cannot be held responsible for adverse reactions resulting from product misuse.
Other policies: